|Online Casino||Martingale Europe Limited's internet gaming system on the Website and related facilities and gaming activities as offered and listed at www.casinoking.com including but not limited to, online casino and/or online bingo and/or Online Casino and/or any other games, where applicable;|
|Us/We/Ours||Martingale Europe Limited, www.casinoking.com;|
3. LEGAL REQUIREMENTS
3.3 If, on completion of Our verification checks, You are shown to be underage, We shall void all winnings made whilst You were underage and return any funds wagered; We also reserve the right to close Your Player Account and to inform the Malta Gaming Authority.
5.1 Martingale Europe Limited (the “Company”) is a corporation incorporated under the laws of Malta with company number C92800, having its registered office situated at Penthouse Spinola Business Centre, Number 46, St Christopher Street, Valletta, Malta. The Company is licensed and regulated by the Malta Gaming Authority, hereinafter the “MGA”, by virtue of license number MGA/CRP/688/2019 issued on 1/10/2020 in the name of the reporting entity bwin (Holdings) Malta Limited, a company registered under the laws of Malta with company number C 59121, having its registered office situated at Penthouse Spinola Business Centre, Number 46, St Christopher Street, Valletta, Malta.
The contractual relationship is between you as a player (hereinafter “you” or the “player”) and the Company. The Company is authorised to offer the following gaming vertical: Casino
6. YOUR RESPONSIBILITIES
6.2 You shall not transfer in any way whatsoever your rights under this agreement without our prior written consent. You are prohibited from transferring your account and/or acquiring from other players other accounts.
6.5 Payments and Deposits
6.5.1 You agree that we or a payment processing company on our behalf will handle all financial account transactions ("Payment Processor"). You hereby agree that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe or any suspicion that you may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity. Please see this link for details about payment methods and associated limits.
6.5.3 You are aware of and agree that the maximum amount that you can withdraw from your Player Account in a 7-day period is $5,000 USD, (or currency equivalent in AUD, CHF, CAD, EUR, GBP) and 50,000 SEK / 50,000 ZAR ("Maximum Amount"). For the avoidance of doubt, any subsequent withdrawals can only take place 7 days after the date of the withdrawal directly preceding it. VIP players may have higher withdrawal limits applied to them as agreed by us from time to time. If a withdrawal above the Maximum Amount is requested, the amount exceeding the Maximum Amount will be returned to your account balance. The Maximum Amount limits do not apply to Progressive jackpot winnings, which will be paid within 45 days from the withdrawal request date, subject to payment provider restrictions. Non progressive withdrawals will be paid within two business days following the receipt and verification of all required documents as set in clause 10.5. We may carry out additional verification procedures for cumulative deposits of €2,000. The value of cumulative deposits is calculated on the basis of a rolling period of one hundred and eighty (180) days.
6.5.4 Please note that we will attempt to accommodate your request regarding the payment method and currency of payment of your withdrawal. This, however, cannot be guaranteed. As a rule, withdrawals will be remitted, where possible to the same account from which the funds were paid into Your Account originated. However, we may process and pay withdrawals in a different payment method than the one requested by you, such as through different payment providers, a bank draft or wire transfer on verification of the other payment methods. Similarly, in certain cases, the currency of your withdrawal may not be the currency in which your deposit was made or that was otherwise requested by you.
6.5.5 Transactions are checked to prevent money laundering and suspicious transactions will be reported to the relevant authorities.
6.6 INACTIVE ACCOUNT FEES AND ABANDONMENT OF ACCOUNTS
6.6.1 If you do not access your Player Account by ‘logging on' to Your Account using Your Account name and password and, and do not place any cash wager or bet in Our Online Casino for any consecutive period of 90 days, then after those 90 days (the 'Grace Period') Your Account will be deemed 'Inactive'. We reserve the right to deduct loyalty points at our discretion if no cash wagering activity has been recorded for a consecutive period of 90 days.
6.6.2 Once Your Account has been deemed Inactive we will be entitled to charge You an administrative fee (the 'Inactive Account Fee'). We may deduct an amount up to the Inactive Account Fee amount from Your Account Balance on the day following the end of the Grace Period and then every thirty (30) days thereafter in accordance with the Inactive Account Fee Schedule. If we continue to deem Your Account Inactive for a period of eighteen consecutive calendar months, in order to safeguard your monies, we may withhold any remaining monies in Your Account and close Your Account. You may contact us to reclaim any such withheld monies at any time. You will be notified via the email address registered to your account in the event Inactive Account Fees are deducted.
We will stop deducting the Inactive Account Fee from Your Account Balance if Your Account is re-activated by making a cash bet or wager or upon closure of Your Account in accordance with 6.6.2. above.
Inactive Account Fee Schedule is €10 EUR, US$10/GBP£10/100ZAR/CA$10/AU$100/100SEK/CHF 10).
All fees and charges are subject to change from time to time.
6.13 RESPONSIBLE GAMBLING
6.13.4 If You have elected indefinite self-exclusion under the responsible gaming function of any of the Platforms provided by Martingale Europe Limited, You acknowledge and agree that You are not permitted to open or use an Account with Us ('Additional Group Account') during the period You have selected. In the event of a breach by You of this clause, We shall additionally be entitled (but not obliged) to suspend any funds You may deposit (or have previously deposited) in any Additional Group Account. For the avoidance of doubt, in the event of a breach by You of this clause, neither We nor any Group company shall be liable to refund to You any funds You may wager in any Additional Group Account during the period You have selected.
10. RESERVATION OF RIGHTS
10.3 If You have any complaints about any aspect of Our conduct of the Facilities, You must submit Your complaint to Us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim relates. Complaints may be submitted by contacting us at email@example.com. You may also submit notices to Us in writing to: Customer Services Manager, Penthouse, Palazzo Spinola Business Centre, 46 St Christopher Street, Valletta, VLT 1464, Malta. Any notice We give to You (save as otherwise set out herein) will be sent to the e-mail address that You provide when You register Your Account. It is Your responsibility to give Us notice of any changes to this address through the 'Change E-mail' facility in Our software and to regularly check Your e-mail account for e-mails from Us.
You should receive an acknowledgement of the receipt of your complaint within 24 hours from the time we have received your complaint as set out above. The final position will be provided via email within 10 days from the time it was received, provided that in certain cases this can be extended by a further 10 days. In the event that more information is required from You, this period would be paused until such time that You provide it, at which point the process would continue from where it had previously stopped.
10.4 To the extent that You are not satisfied with Our response through the complaints procedure:
(a) file your complaint at ec.europa.eu/consumers/odr/ or contact eCOGRA Limited directly at 2nd Floor, Berkeley Square House, Berkeley Square, London W1J 6BD, United Kingdom. eCOGRA is a dispute resolution service provider who We have appointed as an independent entity to offer alternative dispute resolution services for disputes (namely any complaint which relates to the outcome of a complainant's gaming transaction and is not resolved at the first stage of Our complaints procedure). Please note that eCOGRA may reject complaints referred for dispute resolution on the basis they are frivolous or vexatious. The dispute resolution services provided shall be free of charge to You;
(b) You may escalate your complaint directly to the Malta Gaming Authority by sending them an email on firstname.lastname@example.org.
13. GOVERNING LAW
13.1 The construction, validity and performance of this agreement will be governed by the laws of Malta. The parties agree that any dispute, controversy or claim arising out of or in connection with these Agreements, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese Courts. The English language version of this Agreement will prevail over any other language version provided by us (as any other language version is provided for information purposes only).
Created/Amended: 14 December 2020