Juego Responsible

For most of us, gambling is just a bit of fun that we can enjoy any time, but a small percentage of players might be underage or might have let gambling become the main focus in their life. As the provider of our gambling and betting services, Casino King is committed to responsible gambling.


Underage players

Nobody under the age of 18 is allowed to play our games. If you are worried that under-18s may use your computer to play our games, try any of the following steps:

  • Use child protection software, such as Cyberpatrol, to block gaming sites from under-18s
  • Don't leave the computer unattended when you are logged in
  • Don't share your credit card or bank account details with under-18s
  • Do not use the 'Save Password' option on login screens
  • Create separate profiles for everyone who uses your computer, so that nobody else can access your information

If you know someone under the age of 18 who is registered with us, please contact us immediately at responsiblegaming@casinoking.com.

People who may need to control their gambling

Most people gamble within their means, but for some it can spiral out of control. When playing the games, keep in mind the following:

  • Gambling should be seen as just for fun, not a way of earning money
  • Avoid chasing losses
  • Only gamble what you can afford to lose
  • Keep track of how much time and money you spend gambling
  • If you need help, use the deposit limits and time limits in the player protection page to control the amount you can spend
  • If you need to take a break from gambling, contact us at responsiblegaming@casinoking.com

Do you need to control your gambling?

Ask yourself the following questions:

  • Do you lose time from work or education due to gambling?
  • Has gambling ever made your home life unhappy?
  • Do you gamble to pay debts or solve financial difficulties?
  • After a loss, do you feel you need to gamble again to try and make up what you've lost?
  • After a win, do you have a strong urge to try and win more?
  • Do you ever gamble until all your money has gone?
  • Have you ever lied, borrowed, sold or stolen anything to finance gambling?
  • Do you prefer to gamble than spend time with your family or friends?
  • Are you reluctant to use 'gambling money' for normal expenditures?
  • Have you ever gambled to escape worry, trouble or boredom?
  • Does gambling cause you to have difficulty in sleeping?
  • Do you ever have an urge to celebrate any good fortune with a few hours of gambling?
  • Do arguments, disappointments or frustrations give you the urge to gamble?
  • Do you ever feel depressed or consider harming yourself as a result of your gambling?

People with a compulsive gambling problem are likely to answer 'yes' to some of these questions. If you need more help, get in touch with one of the following organizations:

Gamble Aware

Gamblers Anonymous

Gambling Therapy

Deposit limits

Deposit limits are easy to set and help you control the amount you put into your account over a particular period. To set your deposit limits, log in to the casino, click ‘Cashier’, select ‘My Account’ and then ‘Gaming’.You may also set your deposit limits at the time of registration by clicking on the provided link. 

We offer our customers the opportunity to set an individual daily, weekly and/or monthly deposit limit. All requests for limit decreases will be implemented immediately; requests for limit increases only become valid after 24 hours and an additional confirmation of the request. 

Find out more about self-exclusion by contacting us at support@casinoking.com

Time-out and Self-exclusion

If you think you need a break from gambling, you can use the self-exclusion tool by logging in your casino account, click ‘Cashier’, select ‘My Account’ and then ‘Gaming’. We offer time-outs for distinct periods of 1 day, 1 week or 1 month. Time-out periods can be configured to reopen manually or automatically.

We also offer an indefinite self-exclusion, which will extend itself automatically until revoked by the customer. Revocation will not be possible prior to a minimum duration of 6 months. During temporary time-out or indefinite self-exclusion, customers will not be allowed to deposit or play. Also, they will be exempt from targeted commercial communication.

In addition to self-exclusion, blocking software such as Cyberpatrol, Cybersitter and K9 Web Protection, can be used to disable access to gaming sites.

Find out more about self-exclusion by contacting us at support@casinoking.com.

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Soporte rápido

Contáctanos 24/7 usando las siguientes opciones:

E.Mail
Customer service
Our highly experienced Customer Support team is ready and waiting to deal with any questions or problems that you may have. Contact us at support@casinoking.com
Affiliate Marketing
If you are interested in advertising and/or promotional opportunities at Casino King, or if you wish to learn more about our affiliate program, please contact our Affiliate Marketing Dept. at contact@affiliateclubpt.com
Phone
Players from around the world can phone us on
+ 800 727 89 129
while players in Canada can call on
+1877 228 1724.
Fax
Fax us on
+800 1000 4600 (International)
or 207 083 7334 (UK).
Feedback

Preguntas frecuentes

Encuentra las respuestas a las preguntas más comunes sobre Casino King leyendo nuestras preguntas frecuentes.

1.¿Cómo descargo el software de Casino King?
Nuestro software es fácil de descargar e instalar. Solo visita nuestra página de descarga y la descarga comenzará automáticamente. Una vez que se haya completado, haz clic en “Ejecutar” y sigue los pasos en el asistente de instalación. Ir a la página de descarga.
2.¿Puedo jugar aún sin descargar e instalar Casino King?
Sí. Puedes jugar nuestros juegos en tu navegador de web usando Flash. Simplemente haz clic en el botón “Demo” junto a cada juego y podrás comenzar a jugar inmediatamente.
3.¿Qué juegos están disponibles en Casino King?
Contamos con una muy amplia gama de juegos disponibles. Hay cientos de máquinas tragamonedas incluyendo tragamonedas de video y clásicos. Los tragamonedas se basa en todo tipo de temas para asegurar que haya algo para todos y muchos de ellos están ligados a acumulados progresivos. También encontrarás una amplia gama de juegos de mesa y de cartas como el Blackjack, la Ruleta y el Baccarat y muchas variantes de cada uno de ellos, incluyendo las versiones con crupier en vivo. También puedes disfrutar de póker de video, juegos de arcade, raspaditos y más. Ver todos los juegos de casino.
4.¿Ofrecen alguna promoción especial para miembros nuevos?
A todos los miembros nuevos se les ofrece un paquete de bienvenida que comprende una serie de bonos por depósito para asegurarnos que cuenten con suficientes fondos para jugar. Además, también hay un gratificante esquema de lealtad y muchas promociones más para disfrutar. Ver todas las promociones disponibles.
5.¿Qué métodos de pago son aceptados para depósitos y retiros?
Ofrecemos una amplia gama de métodos de pago para poder depositar fondos de manera rápida, fácil y, la más importante, segura. Aceptamos todas las tarjetas de crédito y débito principales (como Visa y MasterCard) así como un número de sistemas de pago electrónico como Skrill, Neteller y Paysafecard. Ver todas las opciones de pago disponibles.

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