Integridad en el Juego

Security


Casino King goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential at all times. We employ industry standard security protocols (including 128 bit, SSL data encryption technology) to ensure that all transactions including deposits and withdrawals are executed in a totally secure manner. 

All financial transactions carried out at Casino King are processed by two of the most advanced billing platforms available today. These technologies protect you from having your information intercepted by anyone while it is being transmitted between you and Casino King. And rest assured that under no circumstances will we pass on your details to any third parties. 


Fraud Detection & Prevention

Casino King is commited to a policy of ongoing fraud detection and prevention in all aspects of our gaming operation. We do not tolerate fraudulent activity of any sort on our site: any such activity will result in immediate account termination, forfeiture of any winnings and may result in civil and/or criminal prosecution of the player in question. 

To verify the identity of our members, we employ a tried and tested security procedure when processing new player transactions. As part of this process, you may be required at any time to provide some or all of the following information: 

  • A photocopy of your current photo ID such as a driver's license or passport.
  • A photocopy of each credit card (front and back) you use or intend to use at the casino.
  • A photocopy of your credit card statement/s (showing your name, address and credit card number).
  • A signed authorization release for each credit card used at the casino.

These procedures are designed to ensure the integrity of all electronic transactions, purchases and withdrawals made within our system. We appreciate your understanding in this matter and apologize for any inconvenience caused. 

Limiting Access by Minors

Casino King requires new customers to declare that they are of lawful age in their respective jurisdiction. We pursue reasonable measures to verify this information and are required to obtain the name, address, sex and age of all our customers. Casino King does not allow anybody under the age of 18 to play its games. 

Use child protection software to block gaming sites from under 18�s http://www.cyberpatrol.com/ 

Fair Gaming

A common concern for many first time players online is the issue of fairness and how we are able to provide truly fair game play . Casino King guarantees fair play at all times, through the use of a certified and audited Random Number Generator (RNG). This industry standard system ensures consistently random results and has been extensively tested by running and analyzing millions of game rounds . To further verify its' integrity and accuracy, our RNG is independently tested each month by Gaming Laboratories International (GLI), an internationally recognized testing facility and one of the gaming industry's leading independent third-party monitors . 

In line with our policy of transparency and accountability, our GLI verification reports can be viewed by clicking here

Furthermore, Casino King is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner under the Gambling Act 2005 for purposes of operating online casino games. 

Transaction History

For your added benefit, Casino King features a built-in Game and Financial History log which allows you to review details of your playing history (including date, time, game results, card combinations, winnings etc.) as well as your deposit and withdrawal history . As long as you are logged into your Real Money account, you may access these records at any time. 

Complaints

If you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity, you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. You are required to provide a minimum of personal information permitting identification, together with a description of the facts and motivation for the complaint as well as the corresponding corroborating evidence. 

Complaints may be submitted by contacting us at complaints@casinoking.com 

If all reasonable means to resolve the complaint have been exhausted, you request Alternative Dispute Resolution (ADR). To get in touch with an independent third party mediator, please file your complaint at ec.europa.eu/consumers/odr/ or contact www.ecogra.com directly. 

If you have any questions or concerns regarding security, please do not hesitate to contact our Customer Support Team, and they will be happy to assist you. 

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Soporte rápido

Contáctanos 24/7 usando las siguientes opciones:

E.Mail
Customer service
Our highly experienced Customer Support team is ready and waiting to deal with any questions or problems that you may have. Contact us at support@casinoking.com
Affiliate Marketing
If you are interested in advertising and/or promotional opportunities at Casino King, or if you wish to learn more about our affiliate program, please contact our Affiliate Marketing Dept. at contact@affiliateclubpt.com
Phone
Players from around the world can phone us on
+ 800 727 89 129
while players in Canada can call on
+1877 228 1724.
Fax
Fax us on
+800 1000 4600 (International)
or 207 083 7334 (UK).
Feedback

Preguntas frecuentes

Encuentra las respuestas a las preguntas más comunes sobre Casino King leyendo nuestras preguntas frecuentes.

1.¿Cómo descargo el software de Casino King?
Nuestro software es fácil de descargar e instalar. Solo visita nuestra página de descarga y la descarga comenzará automáticamente. Una vez que se haya completado, haz clic en “Ejecutar” y sigue los pasos en el asistente de instalación. Ir a la página de descarga.
2.¿Puedo jugar aún sin descargar e instalar Casino King?
Sí. Puedes jugar nuestros juegos en tu navegador de web usando Flash. Simplemente haz clic en el botón “Demo” junto a cada juego y podrás comenzar a jugar inmediatamente.
3.¿Qué juegos están disponibles en Casino King?
Contamos con una muy amplia gama de juegos disponibles. Hay cientos de máquinas tragamonedas incluyendo tragamonedas de video y clásicos. Los tragamonedas se basa en todo tipo de temas para asegurar que haya algo para todos y muchos de ellos están ligados a acumulados progresivos. También encontrarás una amplia gama de juegos de mesa y de cartas como el Blackjack, la Ruleta y el Baccarat y muchas variantes de cada uno de ellos, incluyendo las versiones con crupier en vivo. También puedes disfrutar de póker de video, juegos de arcade, raspaditos y más. Ver todos los juegos de casino.
4.¿Ofrecen alguna promoción especial para miembros nuevos?
A todos los miembros nuevos se les ofrece un paquete de bienvenida que comprende una serie de bonos por depósito para asegurarnos que cuenten con suficientes fondos para jugar. Además, también hay un gratificante esquema de lealtad y muchas promociones más para disfrutar. Ver todas las promociones disponibles.
5.¿Qué métodos de pago son aceptados para depósitos y retiros?
Ofrecemos una amplia gama de métodos de pago para poder depositar fondos de manera rápida, fácil y, la más importante, segura. Aceptamos todas las tarjetas de crédito y débito principales (como Visa y MasterCard) así como un número de sistemas de pago electrónico como Skrill, Neteller y Paysafecard. Ver todas las opciones de pago disponibles.

Soporte rápido

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