This Help section is designed to answer any questions you may have regarding becoming a member of Casino King and all other procedures involved with running an account. If you do not find the answers you are looking for, please contact our 24/7 Customer Support team and they will be happy to deal with your enquiry.
For general questions, please click here to see our FAQ page.
Casino King features two gaming modes: Play for Fun and Play for Real Money. When using Casino King for the first time in either mode, you must first create a new user account before logging in and playing.
Fun mode allows you to play for virtual money - you bet, win and lose nothing but virtual dollars. No real money is involved and you do not need a credit card to play and you do not need to be connected to the Internet to play in Fun mode.
FUN Account
Creating an Account If you do not yet have a FUN account, you will need to register and create one before logging in.
Click on Create Account - a pop-up window will appear.
Fill in the two fields - choose a Password and enter your email address, and then click Create.
Casino King will now create a unique Username for you. You can then log in using your new account
Logging In
When logging in to Fun mode, you will be asked to enter your Username, Password and Nickname (optional). If you enter a nickname, it will be displayed to other players in the casino when playing in Multiplayer Mode. By checking the Remember password box, the computer remembers your password and fills it in automatically the next time you arrive at this screen. Beware, however, that anybody using your computer will be able to log in and play under your account name!
Online & Offline You can play in Fun mode both online and offline. When Online, you may play in multiplayer mode and chat with other players as you would in Real Money mode. When playing in Offline Fun mode, you are not connected to the Internet and therefore the chat, multiplayer, and private group options are not available. You will also receive a message stating that a connection to the server cannot be established. Also, an icon in the casino lobby indicates whether you are online or offline.
Real Money mode allows you to play for real dollars. You are required to have a valid real money source (such as a credit card or alternative payment method) and you must be connected to the Internet. See the Cashier section of this help file for more information on depositing and withdrawing money to and from your Real Money casino account.
REAL MONEY Account
Logging in When logging into Real Money mode, you will be prompted to fill in your Username, Password and Nickname (optional). If you enter a nickname, it will be displayed to other players in the casino when playing in Multiplayer Mode.
Creating an Account If you do not yet have a FUN account, you will need to register and create one before logging in.
Click on Create Account - a pop-up window will appear.
You will be asked to give some personal information that is needed to create and manage your personal account. Casino King has a strict Privacy Policy that guarantees the confidentiality of your personal information and under no circumstances will we pass on your details to a third party.
Click Create to complete creation of your new personal account.
Casino King assigns you a unique Username and a Security Code and sends it to your e-mail address. You'll need your Security Code to perform all your financial transactions, such as the deposit or withdrawal of money from your casino account. Your Password is used for login authentication. We suggest you write down both your Security Code and Password and keep them somewhere safe.
The Create Real Account window prompts you to enter the following information:
Field
Explanation
Username
The name you will use to log into the casino. Choose any user name you desire.
Password
Enter the password of your choice. Your password must be between five and ten alphanumeric characters.
Verify Password
Type in your password again to confirm your choice.
First name
Your first name.
Last name
Your last name.
Email address
Your email address.
Address
Your home mailing address.
City
The city in which you live.
State
Your home state. (This field is optional).
Country
Your home country. Select from the list of countries.
Zip/Postal Code
Your zip or postal code.
Phone
Your home phone number.
Fax
Your fax number. (This field is optional.)
Date of birth
Your date of birth in dd/mm/yyyy format. For example: September 5, 1975 = 05/09/1975.
Note: It is very important that you fill in your correct and valid information so we will be able to pay you your winnings
Click on the topics below for more information on creating an account.
Once you have logged-in to the casino, the Lobby window will appear. The Lobby contains a number of icons and information:
Game icons - click the game icons to open up the specific game menu. Click here for a detailed list of games available at Casino King.
Cashier - a button to open the Casino King cashier window.
Mode indicator - tells you whether you are currently playing for REAL MONEY or for FUN.
Current Balance - tells you how much money you have in your account.
Internet connection - lets you know whether you are playing Online or Offline
Cashier miniscreen
Located in the top right corner of the Lobby, the Cashier miniscreen displays your current balance. Virtual money is shown when you play in Fun Mode. Click on the Cashier button to enter the casino Cashier, where you can deposit and withdraw money (real or virtual), check your transaction history and manage your Comp points.
Links and buttons in the lower right corner have the following functions:
Contact Us:
Displays the Casino King contact information.
Latest Promotions:
Opens a web page with the latest information on Casino King promotions and news.
Help:
Opens the online help file, which you are reading right now.
Options:
Opens a window where you can adjust volume, speed, sound, and screen size. See the Options section of this help file.
Game Speed Drag the slider to the right or left to increase or decrease the speed of the multimedia animations used during the games.
Disable DOUBLE UP in Video Poker When this box is checked, the double, half-double and collect buttons do not appear on the screen, you have to press the ones on the machine itself.
Card Size When this box is checked, table game cards are displayed double their original size.
Slots ZOOM mode In ZOOM mode, the reels, buttons and the winning table are displayed larger.
Full Screen Select this to display your game over the entire screen. When this option is not selected you will see the Casino displayed in a midsize window.
AUDIO SETTINGS
Sound Volume Drag the slider to the right or left to lower or raise the volume.
Sound Select this to enable ambient sound effects: machine noise, cards being dealt, dice rolls, etc.
Music Select this to listen to background music while you play.
Dealer Voices Select this to hear the dealer speaking while you play. The sound option must also be selected in order to hear the dealer.
In Real Money Mode, click Cashier to deposit or withdraw money. You can also view your entire transaction history once you are inside the cashier page. In Fun Mode, use the Cashier to deposit or withdraw virtual dollars to your account.
For more details about any of the Alternative Payment Methods accepted by Casino King, please click here and visit our "Payment Options" page. You will find detailed information about each of the methods, including customer support services and a link to the homepage enabling you to sign-up and transfer funds within just minutes from now.
Note: if you have pending withdrawals that are waiting to be processed, you will be prompted when entering the Cashier's Deposit screen. This serves to remind you that you may prefer to cancel a pending withdrawal rather than make another deposit.
For additional information about our available payment methods, click here to visit the " Payment Options" page on the web site.
You must register your credit card with us before using it at Casino King. You will be asked to enter your personal details for registration over the secure Casino King server, giving the following personal details.
Credit card number
The number of the credit you wish to register.
CVV2 number
CVV2 number from the back of your credit card (Optional). * See below to find out where this number can be found.
Credit card owner's first name
The first name of the credit card owner.
Credit card owner's last name
The last name of the credit card owner.
Credit card type
Select the type of credit card you wish to register from a list of MasterCard, Visa, Visa Electron or Delta.
Expiration month
Select the month your credit card expires.
Expiration year
Select the year your credit card expires.
Address
Your mailing address.
City
The city where you live.
State
Your home state. (This information is optional).
Zip
Your zip code.
Country
Select your country from the given list of countries.
Click Enter to complete your credit card registration. * -The CVV2 number is used for additional security: it is up to you whether to reveal it to us or not. To find your credit card's CVV2 number, refer to the last three numbers on the back of your credit card :
You can withdraw money from your Casino King account at any time.
The Withdraw tab allows you to withdraw money from your casino account.
The Pending Withdrawals tab allows you to display the withdrawals you have requested, but which have not yet been processed. Casino King waits four days before processing your withdrawal request. During this time period you can use this option to cancel your withdrawal request and transfer the money back into your casino account.
Transaction History allows you to view all your financial transactions performed through the cashier section of the casino. All withdrawals and deposits, approvals and declines, using all available methods, including COMP points to balance conversions, are listed here. Select the desired range of dates and click the View History button to perform a search.
Casino King is bound by limitations imposed by VISA and Mastercard relating to withdrawals. We are unable to process or refund any portion of any withdrawal to a Visa or Mastercard Credit Card, including the players' original deposit amount. All withdrawals will be processed by any of the other withdrawal methods provided and stated in the Withdrawal section of the Casino Cashier. These are Bank Draft, Bank Draft Express and any of the other options available as long as you have registered the deposit method at the Casino.
We strongly recommend using an Alternative Payment Method to make a withdrawal from the Casino as they are the quickest and easiest ways in which to withdraw money. Please visit our Payment Options page to find out more about the numerous payment and withdrawal methods accepted at the Casino Cashier.
Comps (complementary points) are rewards given to customers based on their wagered amounts. You don't have to be a " high roller" to earn Comp points, you just need to play! Every Casino King player is automatically enrolled in the VIP Player Club where you earn points with each bet you make - regardless of whether you win or lose and the number of points given is based on the amount you bet while playing. The higher your VIP level, the more points you get for each £1 bet. You can accumulate these points and then convert them into real money.
To view your current Comp Points, click the Cashier button and then click the Comps icon. An up-do-date total of your points is displayed. You will also see the number of points you need to move to the next VIP level.
To convert Comp points to real money, just click the Convert to real money button. The money is deposited to your casino account immediately. The conversion ratio will also be displayed.
Note: Comp points are paid out only on Real Money accounts
Service and Support
Our customer service is on stand-by 24 hours a day, 7 days a week, to deal with any questions, comments or suggestions you may have. You can contact the Customer Service and Support center by phone, fax, or email.
Support by e-mail
We guarantee a response to all e-mail requests within 25 minutes. To help us provide you with the best service possible, please choose the e-mail address that best addresses the kind of help you require. Always include your Username when writing to us.
If you prefer to speak with a Customer Support representative by phone, we kindly ask that you have your personal details ready in order to speed up the process of dealing with your enquiry.
Casino King
P.O. Box 2532 Makati Post Office, Gil Puyat Avenue, Makati City, Philippines
Financial transactions are executed through:
Make sure you receive all your Casino King E-MAILS!
As part of our ongoing effort to provide you with the highest possible level of customer care, Casino King regularly sends you e-mail updates, informing you of our latest news, promotions, bonuses and prize draws. More importantly, your account details and banking information are also sent to you by e-mail.
Unfortunately, because of the high level of spam mail (unwanted advertising e-mails) experienced by most people today, your Internet Service Provider may use powerful Anti-Spam filters to ensure that you only get the e-mails you want to receive. As a result, it is possible that some of the e-mails you want may sometimes be blocked, meaning that you could miss out on our latest promotions.
So how can I make sure my e-mails don't get blocked?
The solution is simple: just take a few moments to add any of the Casino King e-mail addresses to your e-mail " safe list". If you are unfamiliar with Safe List procedure, please follow the simple steps below.
Click on one of the links below to view detailed instructions for your particular e-mail provider:
If you see any mails from us in your Junk E-mail folder, simply tick the box beside the mail and then click This is not Junk Mail' to add this address to your
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@casinoking.com
At the bottom, where it says Move the Message To select Inbox from the pull-down menu.
Click the Add Filter button at the bottom left of the screen.
If you see any mails from us in your Bulk folder, simply tick the box beside the mail and then click This is not Spam to add this address to your Safe List.
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@casinoking.com
If you see any mails from us in your Junk E-mail folder, simply tick the box beside the mail and then click This is not Junk Mail' to add this address to your
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@casinoking.com
Select the contacts in your address book that you wish to add to your webmail favorites list and click the Add button. Add either of these addresses: promotions@casinoking.com or support@casinoking.com
Click Save.
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@casinoking.com
At the bottom, where it says Move the Message To select Inbox from the pull-down menu.
Click the Add Filter button at the bottom left of the screen.
If you see any mails from us in your Bulk folder, simply tick the box beside the mail and then click This is not Spam to add this address to your Safe List.
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@casinoking.com
What else can I do?
Once you have added us to your Safe List, there are a couple more things you can do to ensure that you receive all of our mails:
Check that you have subscribed to our mailing list, by contacting your account manager, or the Customer Support Team. They will make sure that you are added as soon as possible. Simply click the Contact Us link located in the casino lobby.
Make sure that we have your current e-mail address.
