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Help


This Help section is designed to answer any questions you may have regarding becoming a member of Casino King and all other procedures involved with running an account. If you do not find the answers you are looking for, please contact our 24/7 Customer Support team and they will be happy to deal with your enquiry.

For general questions, please click here to see our FAQ page.


1. LOGGING IN


Casino King features two gaming modes: Play for Fun and Play for Real Money. When using Casino King for the first time in either mode, you must first create a new user account before logging in and playing.

Fun mode allows you to play for virtual money - you bet, win and lose nothing but virtual dollars. No real money is involved and you do not need a credit card to play and you do not need to be connected to the Internet to play in Fun mode.

Real Money mode allows you to play for real dollars. You are required to have a valid real money source (such as a credit card or alternative payment method) and you must be connected to the Internet. See the Cashier section of this help file for more information on depositing and withdrawing money to and from your Real Money casino account.

Click on the topics below for more information on creating an account.

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2. CASINO LOBBY


Once you have logged-in to the casino, the Lobby window will appear. The Lobby contains a number of icons and information:
Casino King Lobby

  • Game icons - click the game icons to open up the specific game menu. Click here for a detailed list of games available at Casino King.
  • Cashier - a button to open the Casino King cashier window.
  • Mode indicator - tells you whether you are currently playing for REAL MONEY or for FUN.
  • Current Balance - tells you how much money you have in your account.
  • Internet connection - lets you know whether you are playing Online or Offline

Casino King Current Balance

Cashier miniscreen
Located in the top right corner of the Lobby, the Cashier miniscreen displays your current balance. Virtual money is shown when you play in Fun Mode. Click on the Cashier button to enter the casino Cashier, where you can deposit and withdraw money (real or virtual), check your transaction history and manage your Comp points.

Links and buttons in the lower right corner have the following functions:

Contact Us: Displays the Casino King contact information.
Latest Promotions: Opens a web page with the latest information on Casino King promotions and news.
Help: Opens the online help file, which you are reading right now.
Options: Opens a window where you can adjust volume, speed, sound, and screen size. See the Options section of this help file.
Exit: Closes Casino King.

User Options
Multi-Player Modes

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3. CASHIER


Click Cashier to deposit or withdraw money. You can also view your entire transaction history once you are on the cashier page.

Depositing Money
Registering Your Credit Card
Withdrawing Money
Transaction History
Credit Card Limitations
Comps Points

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4. CONTACT US


Service and Support
Our customer service is on stand-by 7 days a week to deal with any questions, comments or suggestions you may have. You can contact the Customer Service and Support center by phone, fax, or email.

Support by e-mail
We guarantee a response to all e-mail requests within 2 hours. Contact us on support@casinoking.com.

If you prefer to speak with a Customer Support representative by phone, we kindly ask that you have your personal details ready in order to speed up the process of dealing with your enquiry.

Support Tel. Number: 80072789132 (Toll Free)
+632-756-7834 (International)
Fax: 00 800 1000 4603 (Toll Free)
+632-756-7835 (International)
Our Address: Casino King
iGlobalmedia Entertainment Limited Suite 6, Atlantic Suites, Europort Avenue, GIBRALTAR
Financial transactions are executed through:


Make sure you receive all your Casino King E-MAILS!

As part of our ongoing effort to provide you with the highest possible level of customer care, Casino King regularly sends you e-mail updates, informing you of our latest news, promotions, bonuses and prize draws. More importantly, your account details and banking information are also sent to you by e-mail.

Unfortunately, because of the high level of spam mail (unwanted advertising e-mails) experienced by most people today, your Internet Service Provider may use powerful Anti-Spam filters to ensure that you only get the e-mails you want to receive. As a result, it is possible that some of the e-mails you want may sometimes be blocked, meaning that you could miss out on our latest promotions.

So how can I make sure my e-mails don't get blocked?

The solution is simple: just take a few moments to add any of the Casino King e-mail addresses to your e-mail " safe list". If you are unfamiliar with Safe List procedure, please follow the simple steps below.

Click on one of the links below to view detailed instructions for your particular e-mail provider:

Outlook
AOL
Hotmail
Yahoo
Gmail
MSN
Comcast
Wanadoo
SBC Global


What else can I do?

Once you have added us to your Safe List, there are a couple more things you can do to ensure that you receive all of our mails:

  • Check that you have subscribed to our mailing list, by contacting your account manager, or the Customer Support Team. They will make sure that you are added as soon as possible. Simply click the Contact Us link located in the casino lobby.
  • Make sure that we have your current e-mail address.


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