Fair Gaming & Security
Casino King goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential at all times. We employ industry standard security protocols (including 128 bit, SSL data encryption technology) to ensure that all transactions including deposits and withdrawals are executed in a totally secure manner.
All financial transactions carried out at Casino King are processed by two of the most advanced billing platforms available today. These technologies protect you from having your information intercepted by anyone while it is being transmitted between you and Casino King. And rest assured that under no circumstances will we pass on your details to any third parties.
Fraud Detection & Prevention
Casino King is commited to a policy of ongoing fraud detection and prevention in all aspects of our gaming operation. We do not tolerate fraudulent activity of any sort on our site: any such activity will result in immediate account termination, forfeiture of any winnings and may result in civil and/or criminal prosecution of the player in question.
To verify the identity of our members, we employ a tried and tested security procedure when processing new player transactions. As part of this process, you may be required at any time to provide some or all of the following information:
- A photocopy of your current photo ID such as a driver's license or passport.
- A photocopy of each credit card (front and back) you use or intend to use at the casino.
- A photocopy of your credit card statement/s (showing your name, address and credit card number).
- A signed authorization release for each credit card used at the casino.
These procedures are designed to ensure the integrity of all electronic transactions, purchases and withdrawals made within our system. We appreciate your understanding in this matter and apologize for any inconvenience caused.
Limiting Access by Minors
Casino King requires new customers to declare that they are of lawful age in their respective jurisdiction. We pursue reasonable measures to verify this information and are required to obtain the name, address, sex and age of all our customers. Casino King does not allow anybody under the age of 18 to play its games.
Use child protection software to block gaming sites from under 18’s http://www.cyberpatrol.com/
A common concern for many first time players online is the issue of fairness and how we are able to provide truly fair game play . Casino King guarantees fair play at all times, through the use of a certified and audited Random Number Generator (RNG). This industry standard system ensures consistently random results and has been extensively tested by running and analyzing millions of game rounds . To further verify its' integrity and accuracy, our RNG is independently tested each month by Gaming Laboratories International (GLI), an internationally recognized testing facility and one of the gaming industry's leading independent third-party monitors .
In line with our policy of transparency and accountability, our GLI verification reports can be viewed by clicking here.
Furthermore, Casino King is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner under the Gambling Act 2005 for purposes of operating online casino games.
For your added benefit, Casino King features a built-in Game and Financial History log which allows you to review details of your playing history (including date, time, game results, card combinations, winnings etc.) as well as your deposit and withdrawal history . As long as you are logged into your Real Money account, you may access these records at any time.
If you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity, you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. You are required to provide a minimum of personal information permitting identification, together with a description of the facts and motivation for the complaint as well as the corresponding corroborating evidence.
Complaints may be submitted by contacting us at firstname.lastname@example.org
If all reasonable means to resolve the complaint have been exhausted, you request Alternative Dispute Resolution (ADR). To get in touch with an independent third party mediator, please file your complaint at ec.europa.eu/consumers/odr/ or contact www.ecogra.com directly.
If you have any questions or concerns regarding security, please do not hesitate to contact our Customer Support Team, and they will be happy to assist you.